- All shortages and damage must be reported within 3 business days, email: [email protected]
- Any discrepancy or damages must be noted on freight bill or with FedEx signed by driver at the time of delivery.
- Please retain merchandise and signed documents. Carrier has right to inspect so claim can be filed for reimbursement.
- Without signing damages or shortage, claim will be rejected by carrier.
- Carriers may impose surcharge for lift gate, delivery appointment and special services at carrier's discretion.
- GW Kent, Inc. will pass on the surcharge.
- Next Day Air & 2nd Day Air FedEx Package can be shipped on the day of ordering if order is received by 2 pm (Eastern Standard Time).
- Please notify us if Saturday Delivery is required upon ordering. Priority Overnight shipping ONLY.
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