Return Policy

  • To ensure that all returns and credits are processed efficiently, please follow below guidelines:

  • Merchandise returned will not be accepted without authorization, an RMA form will be emailed.  

  • RMA form must accompany product return. Used, altered or unsellable items can not be returned.

  • Special order or closed-out items can not be returned.

  • Returns must be less than 30 days old (from date of invoice), brand new and in original packaging and condition.

  • Returned merchandise subject to 25% re-stocking charge and freight expense. 

  • Machinery, lab instruments, tanks, pumps and equipment are subject to manufacturer's warranty and repair policies.

  • We can not accept returns for food ingredients, hydrometer / lab glass, barrels & bottles.   

© 2024 GW Kent. All Rights Reserved.