Return Policy

• To ensure that all returns and credits are processed efficiently, please follow below guidelines:

• Merchandise returned will not be accepted without authorization, an RMA form will be emailed.  

• RMA form must accompany product return. Used, altered or unsellable items can not be returned.

• Special order or closed-out items can not be returned.

• Returns must be less than 30 days old (from date of invoice), brand new and in original packaging and condition.

• Returned merchandise subject to 25% re-stocking charge and freight expense. 

• Machinery, lab instruments, tanks, pumps and equipment are subject to manufacturer's warranty and repair policies.

• We can not accept returns for food ingredients, hydrometer / lab glass, barrels & bottles.